Welcome to VIGOCOUTURE (referred to as "we," "our," or "us"). By placing an order on our website (https://www.vigocouture.com), you agree to the terms outlined below. These terms are designed to set clear expectations and ensure mutual protection for both parties.

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1. General

We strive to maintain accurate stock availability on our website. However, discrepancies may occasionally occur. If an item in your order is unavailable at the time of purchase:

• We will fulfill the available items and notify you regarding the backordered item.
• You may choose to wait for restocking or request a refund for the unavailable product.

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2. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

• Payment for shipping is collected during checkout.
• The shipping cost displayed at checkout is the final price for the customer.

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3. Delivery Terms

3.1 International Transit Times:
International shipments typically take 5-7 days in transit. Delivery times may vary based on the shipping method selected at checkout.

3.2 Dispatch Times:
Orders are dispatched within 7-25 business days of payment confirmation.

• Our warehouse operates Monday through Friday during standard business hours, excluding national holidays.
• In the event of holiday closures, we strive to minimize shipment delays.

3.3 Change of Delivery Address:
Delivery address changes can be accommodated anytime before the order is dispatched.

3.4 Shipping Surcharge:

Please note that orders requiring expedited shipping, delivery to remote locations, or oversized packages may incur a shipping surcharge.

• What is a Shipping Surcharge?
  A shipping surcharge is an additional fee applied to cover extra costs associated with special shipping requirements.

• When is it Applied?

  • For delivery to remote or non-standard locations.
  • Oversized or overweight packages.
  • Expedited shipping requests.

We will notify you before applying any surcharge and provide options to proceed with your order. If you have questions regarding shipping costs, please feel free to contact us.

3.5 Military Address Shipping:
Orders can be shipped to military addresses via USPS or EMS.

3.6 Items Out of Stock:

• In-stock items will be dispatched immediately.
• Backordered items will be shipped as soon as they are restocked.

3.7 Delivery Delays:
If your delivery exceeds the expected timeframe, please contact us to initiate an investigation.

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4. Tracking Notifications

Once your order is dispatched, you will receive a tracking link to monitor its progress through updates provided by the shipping carrier.

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5. Damaged Parcels

If your parcel arrives damaged:

• Reject the parcel, if possible, and inform our customer service team immediately.
• If the parcel was delivered in your absence, contact customer service for further assistance.

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6. Duties & Taxes

6.1 Sales Tax:
Sales tax is already included in the prices displayed on our website.

6.2 Import Duties & Taxes:

• International shipments may be subject to import duties and taxes upon arrival, depending on the destination country.
• If you refuse to pay these charges, the goods will be returned to us at your expense. A refund will be issued for the item’s value minus return shipping and any applicable fees. Initial shipping charges are non-refundable.

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7. Cancellations

Orders cannot be canceled after 24 hours from the time of purchase.

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8. Insurance

8.1 Damaged Parcels:
We will issue a refund or replacement once the courier completes their investigation of the claim.

8.2 Lost Parcels:
A refund or replacement will be processed after the courier confirms the parcel is lost following their investigation.

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9. Customer Service

For inquiries or assistance, please contact our customer service team.

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These terms ensure a smooth and transparent shopping experience with VIGOCOUTURE. Thank you for choosing us!