Shipping policy

Welcome to VIGOCOUTURE (referred to as "we," "our," or "us"). By placing an order on our website (https://www.vigocouture.com), you agree to the terms outlined below. These terms are designed to set clear expectations and ensure mutual protection for both parties.


1. General

We strive to maintain accurate stock availability on our website. However, discrepancies may occasionally occur. If an item in your order is unavailable at the time of purchase:

  • We will fulfill the available items and notify you regarding the backordered item.
  • You may choose to wait for restocking or request a refund for the unavailable product.

2. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

  • Payment for shipping is collected during checkout.
  • The shipping cost displayed at checkout is the final price for the customer.

3. Delivery Terms

3.1 International Transit Times:
International shipments typically take 5-7 days in transit. Delivery times may vary based on the shipping method selected at checkout.

3.2 Dispatch Times:
Orders are dispatched within 7-25 business days of payment confirmation.

  • Our warehouse operates Monday through Friday during standard business hours, excluding national holidays.
  • In the event of holiday closures, we strive to minimize shipment delays.

3.3 Change of Delivery Address:
Delivery address changes can be accommodated anytime before the order is dispatched.

3.4 Shipping Surcharge:

Please note that orders requiring expedited shipping, delivery to remote locations, or oversized packages may incur a shipping surcharge.

  • What is a Shipping Surcharge?
    A shipping surcharge is an additional fee applied to cover extra costs associated with special shipping requirements.

  • When is it Applied?

    • For delivery to remote or non-standard locations.
    • Oversized or overweight packages.
    • Expedited shipping requests.

We will notify you before applying any surcharge and provide options to proceed with your order. If you have questions regarding shipping costs, please feel free to contact us.

3.5 Military Address Shipping:
Orders can be shipped to military addresses via USPS or EMS.

3.6 Items Out of Stock:

  • In-stock items will be dispatched immediately.
  • Backordered items will be shipped as soon as they are restocked.

3.7 Delivery Delays:
If your delivery exceeds the expected timeframe, please contact us to initiate an investigation.


4. Tracking Notifications

Once your order is dispatched, you will receive a tracking link to monitor its progress through updates provided by the shipping carrier.


5. Damaged Parcels

If your parcel arrives damaged:

  • Reject the parcel, if possible, and inform our customer service team immediately.
  • If the parcel was delivered in your absence, contact customer service for further assistance.

6. Duties & Taxes

6.1 Sales Tax:
Sales tax is already included in the prices displayed on our website.

6.2 Import Duties & Taxes:

  • International shipments may be subject to import duties and taxes upon arrival, depending on the destination country.
  • If you refuse to pay these charges, the goods will be returned to us at your expense. A refund will be issued for the item’s value minus return shipping and any applicable fees. Initial shipping charges are non-refundable.

7. Cancellations

Orders cannot be canceled after 24 hours from the time of purchase.


8. Insurance

8.1 Damaged Parcels:
We will issue a refund or replacement once the courier completes their investigation of the claim.

8.2 Lost Parcels:
A refund or replacement will be processed after the courier confirms the parcel is lost following their investigation.


9. Customer Service

For inquiries or assistance, please contact our customer service team.


These terms ensure a smooth and transparent shopping experience with VIGOCOUTURE. Thank you for choosing us!

Based on 763 reviews
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BEAUTIFUL

This dress is absolutely gorgeous i love it so much and can’t wait to wear it to formal.

Absolutely Stunning

Let me tell you I was nervous to order this dress. There was only 6 (albeit both 5 star) reviews and no one had pictures . My dress was delivered today. I immediately tried her on. This dress fits me like a glove If you are looking for a, boho style/country/lace true to picture dress, she is the one. This is my dream dress y'all.Perfect for a boho or fall wedding.

Absolutely STUNNING

This is what my daughter wanted for her party and so she got it! Fit her like a glove. She absolutely loved the color and the texture. The quality of the material was great. And it even stretched to her fit, cause my baby is a thick one. Would definitely recommend

Get the dress!

This dress is so beautiful. I got so many compliments on it. I wore it for a 10 year vow renewal. I bought the zipper version in a size 2 and it was a perfect fit. I did not need any alterations. Initially I thought I would need a petticoat. I tried the dress on with one and you absolutely do not need it. The shape of the dress is perfect without any extra fluff.

Perfect dress for a Bahamas beach elopement

We eloped in the Bahamas April 2025 & stayed on a sailboat for a week. The dress traveled so well. It was rolled up in a bag but no need to iron which was perfect for where we were. We took a small boat to a deserted sand bar & had dinner at a Nice Restaurant after. The dress was a little heavy but held up so well with the wind, sand, water & I received so many compliments.

Looking exactly like the picture when delivered

This dress checked all the boxes; beautiful, lined, sexy, and a great fit! The zipper back, corseted bodice and front draping make this gown fit like a dream.Excellent quality fabric. Dress is just as pictured. I was very impressed. I would absolutely order a product from this seller again. I received SOOOO many compliments on my dress at our event. I couldn't have been more pleased with how it turned out.

Larger ladies - just buy the dress.

I'm going to be frank - I'm 220+ lbs with a belly and I DREADED dress shopping so much! I had my doubts about this dress because I never wear tight fitting dresses because of my hip dips, and when I first got the dress, I was concerned because it felt tight and I could barely get it up but I thought ok, I look pretty good - maybe with some spanx I'll look better. People, they sent me a size 12 when I ordered an 18 and it STILL got up over my big butt.

The seller quickly shipped me the correct dress as soon as I notified them with no charge for a return and I have to tell you, I felt SO GOOD in my actual size! I did get it hemmed as it's a little long and I added straps because strapless + DDD cups = disaster and boy am I glad I did! I also didn't wear the little arm bands because I wanted to show off my tattoos. Everyone was AMAZED that I got this dress on Shopify and they told me that if I had said I had spent $$$$ on it, they would have believed it.

Overall, I was extremely pleased with the dress and it saved my budget!

It fit true to size

My niece loved it. Wore it to prom .. thank.you

High Quality Gown

This dress exceeded my expectations. I ordered it hoping it would be as beautiful in person and it did not disappoint. The structure and material of the dress are high quality and the beading is beautifully done. The only thing I’ll do is have the detachable shoulder scarf pieces trimmed some on the edges. They are just too much material for a small framed person.

Tail longer then expected had to get it hemmed.

Daughter loved this dress.

Yellow prom dress

This yellow gown is STUNNING! 💛 I wore it to my prom, and I felt like a princess straight out of a fairytale. Vintage vibes for the win! The buttercup yellow hue and sweetheart neckline gave me Old Hollywood glam.The color is vibrant and true to the photos—no weird undertones. The fabric is soft yet structured,Lightweight enough to dance all night and its shape beautifully while dancing. The corset bodice was flattering and surprisingly comfortable (no awkward squeezing!). I got SO many compliments all night, and even the photographer said it photographed like a dream. Shipping was fast, and it arrived neatly packaged. 10/10 would recommend for anyone who wants to stand out in the best way!

Designer Quality on a Budget

Everyone was shocked that my wedding dress from online Shopify! The quality is amazing! The corset back allowed me to lose or gain weight. I’m 5’2” 146lbs and got a size 10. The dress was a bit long but didn’t get it altered. The dress did have a smell to it when you first get it that did t go away even after airing it out for a couple of months. Finally got it dry cleaned and it was fine. I would highly recommend this dress! No need to buy a dress worth thousands of dolllars!

B
Stunning 3D Flower Lace Prom Dress with Pockets - Perfect Spring Formal Dress with Spaghetti Straps 21008
B.
Beautiful dress! Fast shipping. Very pleased!

Very pleased with this purchase. Very beautiful! My daughter loves it and can’t wait to wear it for Prom! And it has POCKETS! Sellers are great communicators and even sent a little bit of extra fabric as I requested so I could raise the neckline a bit.

Beautiful Dress ~ Much better than expected

I was skeptical due to the price, but the dress was beautiful, and fit amazingly well with no alterations needed. My advice is to use your measurements to select size. Do not assume what size you are. The seller reached out to me to ask how quickly it was needed. They shipped very quickly and I had it within 14 days.

Gorgeous and worth every penny

I am plus size. I was not able to find my dress anywhere else. So glad I found my dress here. I recommend this company.

Amazing quality and beautiful in person!

This dress was exactly what I wanted for my engagement pictures! The quality was great! The shoulder straps tie so they are adjusting which was good. This would be a great dress for a formal event, photoshoot, or event prom! The material was also a good quality and did not feel cheap at all! 10/10 would recommend!

Great length!

Great length, beautiful color, lightweight but not see through.

Amazing quality

Sized up but didn't need to, true to size, but it still fits nice. Great structure and everything is nicely lined which I appreciate. good quality and attention to detail for the price!

This dress is fabulous

We got this for my best friends wedding. It fits amazing. The top is fitted like a corset and it makes you look snatched!! The slit goes ALL the way up though, we are going to have to get shorts for under the dress. It’s also super long, even for me at 5’7!

Cute dress!

Bought this dress for my daughter's birthday. Dress arrived today she tried it and fell in love with it. It is so well made, quality is good, shipping is fast. I definitely recommend this shop.

Amazing!

This dress is so beautiful! The fabric is top quality and the color matches perfectly to what is described. I received the order ahead of schedule. All my questions and concerns were answered in the most respectful and timely fashion. Definitely recommend this dress 100%.

My dream dress

Yes! It was my dream dress from the designer for $3500 as well. Fell in love with it last year from the Instagram. Then was luckh to see it on Vigocouture, so I ordered size 4 and 6 and I am 5.7" and my weight is 123 pounds. 4 was small on me, 6 was big in my bust, but i bought push up cups and stiched them myself on to the dress. Everybody asked where I got this amazing dress from! Ladies! Important thing it dies not wrinkles. I took it to the venue in the bag that they shipped it. After the wedding I threw it in the washing macjine with skme oxy and its brand new again! Dont hesitate ever to buy things for cheaper. Everything in the USA is overpriced. Ridiculously! Best dress design, quality, fit!!!

Beautiful Dress

I normally don’t write reviews but I just had to for the next bride on a budget to come across this dress who thinks it may be too good to be true. It was so perfect! I customized it by adding bell sleeves. Everything turned out perfect! The only thing I had to alter was the length and we added elastic to the bell sleeves to help them stay in place. This was an easy fix to a beautiful dress. In total with alterations it was under $600 for my dream dress which is AMAZING. Highly recommend.

It was beautiful

I would advise that you ask them to shorten the bottom because it was really long for me but it was beautiful in all. I also got a color change from blue to black and pink.