Refund Policy
1.Cancellation Policy
We understand that plans can change. Below are the terms of our cancellation policy:
Order Cancellation:
Orders may be canceled within 24 hours of purchase for a full refund.
After this period, cancellations may be subject to a certain processing fee.
Order Cancellation:
Orders may be canceled within 24 hours of purchase for a full refund.
After this period, cancellations may be subject to a certain processing fee.
Orders that have already been shipped cannot be canceled
Custom Orders:
Custom or made-to-order items are non-refundable after production has begun.
Custom Orders:
Custom or made-to-order items are non-refundable after production has begun.
2.Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to return the package. The shipping fee and 10% of restocking fee would be charged.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like accessories, plus size order, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on the item's price above $300.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
